Our Services
Your Suppliers. Our VIPs.
Our global services centers are staffed with CPAs to audit, cleanse, and verify your suppliers with white glove treatment, while our AI platform does the heavy lifting of automating 90% of the tasks required to identify a potential audit recovery.
Human powered, backed by AI.
Bedrock Global Service Centers manage the entire audit lifecycle – from statement matching to audit recovery, ensuring your suppliers can talk to real people about real issues that may impact their business.
- Client Delivery Services
Our Client Services Delivery team manages the audit and cleanse process on behalf of our customer to lessen the impact on internal operations for our client. This project governance is a standard rhythm of business that will help organize global programs, with owners and managers across the globe.
- Audit Claim Analysts
Our experts in claim investigations and recovery; they will be in joint contact with our customer POCs as well as our vendor outreach specialists. In many cases, they will participate in the vendor outreach and communication to provide detailed statement reviews to vendors throughout the process.
- Vendor Outreach Specialists
This team owns communication to our customers’ vendors selected for the AP Recovery Audit. They will ensure vendors login and self-manage their cleanse and statement uploads, in addition, they will serve as a tertiary vendor cleansing and verification to our automated software platform cleansing to ensure a clean set of vendor data.
Global footprint, localized resources.
Bedrock Global Service Centers manage the entire audit lifecycle – from statement matching to audit recovery, ensuring your suppliers can talk to real people about real issues that may impact their business.
- Multi-Region Management
Different countries may have varying degrees of complexity with their suppliers, requiring customized approaches to investigation and recovery processes. Bedrock teams localize workflow processes for each region based on client requirements around the globe.
- Localized Finance and Compliance Experts
Knowing the local tax structures, invoice formats, currencies, and regulatory compliance in each country helps solve errors that manifest differently by country. Our team reduces errors, false claims and adapts to regional financial norms.
- Native Language and Cultural Fluency
All vendor outreach communication across our global footprint is localized based on client requirements. Ensuring all communication cadences are localized helps increase response rates, faster recovery cycles, and fewer escalations.
Procure to pay process consultation.
Our Global Client Services Delivery team assigns a Chief Practice Consultant to each of our large-scale global projects. Each practice consultant brings over 20 years of experience in Global Shared Services finance organizations, with deep expertise in leading and transforming the Procure-to-Pay process and technology landscape.
- P2P Process Design and Standardization
AP Recovery findings almost always point to a fragmented, inconsistent P2P process. Our practice consultants will aid in the handoffs between procurement, operations, and AP, and elimination exceptions that cause errors in payment.
- Strengthening P2P Controls
Consultants will create governance around duplicate invoice detection, and vendor master controls like 2-way or 3-way match rules.
- Technology Automation
Our consultants will evaluate and optimize ERP/AP automation capabilities, and introduce Bedrock’s statement matching module, vendor portal or self-service tools or AI duplicate or anomaly detection.
